About this role
Improve end-to-end customer journeys across digital and assisted channels for millions of subscribers.
Responsibilities
- Map journeys and identify friction points.
- Drive cross-functional CX improvement initiatives.
- Track CX KPIs and escalate systemic issues.
Requirements
Education
Bachelor’s degree required
Experience
4+ years in CX / telecom / service design
Skills
Journey MappingVOC AnalysisProcess Improvement
Compensation & benefits
Salary: Attractive (grade-based)
- Corporate benefits
- Mobile package
- Learning programmes
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