Telnet Communication Ltd.

Nature of Business

Telnet provides optical fiber connectivity, TDM & IP/MPLS solutions, internet services, and various business communication enhancements while aiming to reduce costs for clients.

Corporate Office

Dhaka (Uttara Sector 7)

Address

Dhaka (Uttara Sector 7), Dhaka, Dhaka,

Senior Network Engineer

Published: July 9, 2025

Deadline: August 2, 2025

SalaryNegotiable

Experience3 years

EmploymentFull Time

VacancyNot Specific

Gendermale

Age-

Job Responsibilities:

Perform roster duties for 24/7 ISP Customer Care to maintain the highest quality standards.
Monitor all network infrastructure and priority client connections.
Address client complaints through phone, email, or chat while maintaining professional communication skills.
Resolve client connectivity issues over the phone or, when necessary, coordinate with various internal teams.
Collaborate with field teams and other technical departments to provide solutions for clients.
Ensure client satisfaction by delivering top-quality support services.
Make sure services are delivered on time and follow operational standards.
Prepare and send daily and monthly reports to clients.
Perform shift duties, including day, evening, and night shifts along with govt holidays.
Complete other tasks assigned by management.

Education Qualification:

Bachelor of Science (BSc) in Computer Engineering
Bachelor of Science (BSc) in Computer Science
Bachelor of Science (BSc) in Computer Science & Engineering
Bachelor of Science (BSc) in Computing & Information System

Compensation & other benefit:

As Per Company Policy