Telnet Communication Ltd.

Nature of Business

Telnet provides optical fiber connectivity, TDM & IP/MPLS solutions, internet services, and various business communication enhancements while aiming to reduce costs for clients.

Corporate Office

Dhaka (Uttara Sector 7)

Address

Dhaka (Uttara Sector 7), Dhaka, Dhaka,

Assistant Manager

Published: July 9, 2025

Deadline: August 2, 2025

SalaryNegotiable

Experience2-5 Years

EmploymentFull Time

VacancyNot Specific

Gendermale

Age-

Job Responsibilities:

Supervise 24/7 ISP Customer Care activities to ensure the highest quality standards.
Serve as the Technical Key Account Manager (KAM) for all internal and external issues related to the assigned Clients.
Build a good relationship with the Client, also arrange and attend meetings at the client's premises.
Ensure Client satisfaction with top quality support service.
Monitor all Network Infrastructure and Priority clients connections and seek attention if any improvement is needed.
Prepare and send Daily/Monthly reports to clients.
Cordinates with different internal teams to improve support efficiency and accountability.
Make sure services are delivered on time and follow operational standards.
Take responsibility for departmental tasks when needed.
Other tasks assigned by Management.
Ready to work in Holidays.

Education Qualification:

Bachelor of Science (BSc) in Computer Science & Engineering
Bachelor of Science (BSc) in Computer Science
Bachelor of Science (BSc) in Computer Engineering

Compensation & other benefit:

As Per Company Policy